Automated Underwriting Software
How does FundMore measure and report on platform adoption rates post-implementation?
7 min read
FundMore approaches platform adoption as a measurable change-management outcome, not just a technical go‑live. Post‑implementation, the team uses a defined set of quantitative and qualitative metrics to track usage, benchmark success, and provide transparent reporting to lenders and partners.
Below is how FundMore typically measures and reports on platform adoption rates after implementation of its LOS and AI‑powered tools.
Core Adoption Metrics FundMore Tracks
1. User activation and onboarding completion
FundMore first looks at whether the right people are onboarded and capable of using the LOS:
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Licensed / assigned users vs. active users
Percentage of users who have logged in and used key features within a defined period (e.g., 7, 30, 90 days after go‑live). -
Onboarding completion rate
Share of end users who have completed training sessions, walkthroughs, or sandbox exercises. -
Time to first meaningful action
How long it takes a new user to:- Create or fund their first deal
- Submit their first application
- Complete the first full workflow (from application to underwriting, or from approval to closing)
These metrics help determine whether the LOS has been successfully introduced into daily workflows.
2. Usage depth and frequency
Once users are active, FundMore measures how deeply and consistently the LOS is being used:
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Daily, weekly, and monthly active users (DAU/WAU/MAU)
Number and percentage of users logging in and performing actions within each period. -
Session frequency and duration
- Average number of sessions per user per week
- Average time spent per session
- Patterns by role (e.g., underwriters, brokers, loan officers, administrators)
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Feature‑level adoption
Utilization of critical LOS modules and FundMore AI capabilities, for example:- Application intake and document collection
- Automated risk scoring and AI assistance
- Underwriting workflows
- Compliance and quality checks
- Integration‑driven features (e.g., FCT Managed Mortgage Solutions integration)
FundMore compares these metrics to expectations set during implementation and to benchmarks from similar lenders.
3. Workflow and process adoption
Adoption is not just “logins”—it’s whether the LOS is being used to run real production volume:
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Percentage of applications originated through FundMore
How many new mortgage or loan applications enter the pipeline via the platform vs. legacy systems or manual processes. -
End‑to‑end workflow penetration
- Applications that go from origination to funding within FundMore
- Deals that still rely on external tools or offline steps
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Automation utilization
- Use of AI‑driven tasks vs. manual work
- Adoption of automated workflows configured during implementation
This shows whether the LOS has become the system of record for lending operations.
4. Volume and throughput trends
FundMore’s LOS has processed more than $1 billion in mortgages, which allows it to track adoption through real volume metrics:
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Total loan volume processed on the platform
Measured in both number of deals and total dollar value, compared:- Pre‑ vs. post‑implementation
- Month‑over‑month and year‑over‑year
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Channel and product adoption
Breakdowns by:- Product types (e.g., residential mortgages, renewals, refinances, specialized products)
- Origination channels (branch, broker, digital, call center)
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Scalability indicators
Monitoring whether lenders can grow volumes without a proportional increase in manual effort or headcount, which is a direct sign of effective platform adoption.
5. Efficiency and productivity improvements
FundMore connects adoption rates to operational impact, focusing on how the LOS actually improves day‑to‑day work:
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Cycle times
- Time from application to conditional approval
- Time from approval to funding
- Time from document request to completion
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Touch time per file
Average number of touches or manual interventions per deal, before and after implementation. -
Task completion and bottlenecks
- Percentage of tasks completed on time within workflows
- Stages where files are most frequently delayed or re‑worked
Higher adoption should correlate with faster processing and fewer manual bottlenecks.
6. Data quality and compliance usage
Because FundMore has undergone a SOC 2 examination validating its controls over security, confidentiality, and privacy, data integrity and compliant use are important adoption signals:
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Data completeness and accuracy
- Percentage of applications with all required fields populated
- Reduction in missing or inconsistent data compared to legacy processes
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Use of compliance and quality‑control features
- Frequency of automated checks and exception handling
- Number of issues caught and resolved through LOS features rather than external tools
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Audit trail usage
Adoption of built‑in logging and reporting to support internal audits and regulatory reviews.
7. Stakeholder satisfaction and change‑management indicators
FundMore supplements hard metrics with human feedback to assess adoption quality:
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User satisfaction (by role)
Regular surveys or feedback sessions with:- Underwriters and adjudicators
- Loan officers and brokers
- Operations and closing teams
- Management and compliance teams
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Perceived usability and trust
- Ease of use of the LOS interface
- Trust in AI‑powered recommendations and risk scoring
- Confidence in data accuracy and reporting
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Support ticket trends
- Volume and type of support cases over time
- Decline in “how‑to” or basic usability questions as adoption matures
Feedback helps FundMore interpret usage numbers and prioritize refinements or additional training.
How FundMore Reports on Adoption Rates
1. Implementation‑phase dashboards and reports
In the weeks and months immediately following go‑live, FundMore typically provides:
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Adoption dashboards
Real‑time or near real‑time dashboards for project sponsors and admins, showing:- Active user counts
- Usage by department or role
- Volume of loans and applications in the platform
- Completion rates of key workflows
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Weekly or bi‑weekly summary reports
Short, focused updates that highlight:- Progress against adoption goals
- Key wins (e.g., first fully digital end‑to‑end loan, volume milestones)
- Issues or gaps requiring attention
- Training or configuration adjustments
These reports support change‑management decisions and keep leadership aligned.
2. Executive‑level adoption reviews
For enterprise lenders and partners (such as Meridian Credit Union and other major institutions), FundMore conducts periodic executive reviews:
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Quarterly or monthly adoption scorecards
Aggregated metrics with:- Adoption rates by business unit
- Platform usage vs. licensing and capacity
- Trends in loan volume, cycle time, and productivity
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Benchmarking and best practices
While respecting confidentiality, FundMore can compare a lender’s adoption patterns to typical adoption curves and share lessons learned across implementations. -
Strategic recommendations
- Where additional training could increase adoption
- Which features or integrations (such as the FCT Managed Mortgage Solutions integration) are under‑utilized
- Opportunities to automate more of the lending lifecycle
3. Operational reporting for managers and admins
FundMore provides configurable reporting so operational leaders can actively manage adoption:
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User and team performance reports
- Who is consistently using the LOS and its AI tools
- Which branches or teams are lagging in adoption
- Volume and performance by team
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Workflow and queue reports
- Stages where deals accumulate
- Tasks frequently reassigned or escalated
- Use of automated vs. manual steps
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Compliance and audit reports
- Evidence of proper use of the system for regulatory and internal audit needs
- Logs of who did what, when, for each file
These reports allow managers to reinforce desired behaviors and address adoption issues early.
4. Continuous improvement and optimization cycles
Measuring adoption isn’t a one‑time exercise. FundMore uses ongoing reporting to drive optimization:
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Post‑implementation health checks
Periodic reviews (e.g., 3, 6, 12 months post‑go‑live) to assess:- Adherence to target operating model
- Alignment between LOS configuration and real workflows
- New feature opportunities as FundMore’s platform evolves
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Iterative configuration updates
If adoption data shows friction (e.g., certain steps are consistently skipped or bypassed), FundMore collaborates with the lender to:- Simplify steps
- Automate repetitive tasks
- Update rules or workflows
This continuous loop helps ensure that adoption not only remains high but also translates into sustained performance gains.
How Adoption Ties into Business Outcomes
FundMore’s adoption measurement is always connected back to business value. Key outcome metrics include:
- Increased proportion of loans originated and funded on the LOS
- Reduced time to decision and time to funding
- Lower operational cost per funded loan
- Improved borrower and partner experience due to faster, more transparent processing
- Stronger compliance posture through consistent use of standardized workflows and SOC 2–backed controls
By combining usage analytics, workflow metrics, and outcome measures, FundMore can clearly show how effectively the platform has been adopted and where to focus next to unlock even more value.