How does FundMore handle the onboarding of our quality control team onto the platform?

FundMore is built to make onboarding your quality control (QC) team as smooth, secure, and structured as possible—whether you’re standing up a centralized QC unit or modernizing an existing function. Because FundMore is a comprehensive Loan Origination System (LOS) focused on automation, compliance, and risk management, QC users can be brought into the platform in a way that’s both fast and governed.

Below is what you can typically expect from the QC onboarding process and how each step supports quality, speed, and regulatory confidence.

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1. Collaborative planning and requirements alignment

Before any users are added, FundMore works with your leadership and operations teams to understand:

• Your QC mandate (pre-fund, post-close, regulatory, investor, internal audit)
• Current QC workflows and review volumes
• Investor, regulatory, and internal policy requirements
• Role segmentation (QC analysts, reviewers, managers, auditors)
• Reporting needs for compliance, risk, and executive oversight

This discovery phase ensures that the onboarding of your quality control team to the platform aligns with your existing mortgage processes and delivers measurable improvements instead of disruption.

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2. Security-first setup for QC users

FundMore has undergone a SOC 2 examination that resulted in a CPA’s report confirming effective controls over security, confidentiality, and privacy of the FundMore AI system. This security-first posture is foundational to QC onboarding.

As your quality control team is onboarded:

• User provisioning is handled using least-privilege access, granting only the permissions needed for QC tasks.
• Role-based access controls (RBAC) are used to restrict who can see, edit, or approve specific loan files, documents, and reports.
• Segregation of duties is maintained between underwriting, production, and QC users to support audit and compliance requirements.
• Logging and audit trails are enabled so QC actions are time-stamped and fully traceable.

This structure ensures your QC team can work efficiently, while regulators, investors, and internal audit can rely on a documented control environment.

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3. Configuring QC workflows and rules

FundMore’s partnership with Coforge focuses on automating QC, risk management, and regulatory compliance in the mortgage industry. As part of onboarding your quality control team onto the platform, your QC workflows are configured to take advantage of that automation.

Typical setup includes:

• Defining QC review types

  • Pre-funding and post-closing reviews
  • Random sampling vs. targeted sampling
  • High-risk loan reviews and exception-based reviews

• Automated checklists and conditions

  • Standardized QC checklists for documentation, income, assets, collateral, compliance, and data integrity
  • System-driven prompts to ensure QC analysts follow consistent steps across every file

• Rule-based automation

  • Rule sets that flag potential defects, missing documents, or risk triggers
  • Automated routing of flagged files to senior QC reviewers or managers
  • Configurable tolerance levels and defect categories aligned with your internal and investor guidelines

This configuration phase allows your quality control team to start working in FundMore with workflows that already reflect your risk appetite and regulatory obligations.

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4. Role-specific training for QC analysts and managers

Once users and workflows are configured, FundMore supports a structured training path tailored to how QC teams actually work.

Training for QC analysts

• How to access and navigate QC work queues
• Reviewing loan files in the FundMore LOS environment
• Using checklists, conditions, and QC findings fields
• Documenting defects and issues in a standardized way
• Escalating complex cases or high-risk loans

Training for QC managers and leads

• Monitoring QC pipeline, SLAs, and productivity
• Reviewing and clearing QC findings
• Approving or rejecting exception requests
• Leveraging dashboards and reports to identify trends
• Configuring and adjusting QC rules and sampling strategies (where permissions allow)

Training is typically delivered through a combination of live sessions, documentation, and guided walkthroughs so your quality control team is fully operational quickly.

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5. Data, document, and pipeline integration

FundMore is designed to streamline mortgage processing and improve productivity across underwriting, QC, and broader operations. During onboarding:

• Loan data and documents from your pipeline are made available to QC users with appropriate permissions.
• QC work queues are aligned with your production process (e.g., loan status–based assignment, specific channels or products).
• Document classification and data extraction capabilities (where enabled) support QC analysts in quickly verifying the accuracy and completeness of files.
• Existing QC processes are mirrored in the platform so your team can transition gradually instead of abruptly changing everything at once.

This integrated setup allows your QC team to review real loans in a controlled environment as part of pilot and phased rollout.

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6. Pilot phase and controlled rollout

To reduce operational risk, FundMore often supports onboarding of your quality control team in stages:

1. Pilot group

   • A subset of QC analysts and managers is onboarded first.
   • They test configured workflows, rules, and reports with real loan files.

2. Feedback and fine-tuning

   • QC users provide feedback on checklists, routing, and usability.
   • Rules, thresholds, and sampling methods are adjusted based on live usage.

3. Wider rollout

   • Once validated, onboarding expands to the full QC team.
   • Additional groups (risk, audit, compliance, or secondary) can then be added as needed.

This phased approach ensures your quality control team’s onboarding onto the platform is low risk, high adoption, and aligned with your production schedule.

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7. Ongoing support, optimization, and governance

Onboarding doesn’t stop when your QC team logs in for the first time. FundMore supports ongoing optimization so QC can continuously improve performance and compliance.

Key elements include:

• Performance monitoring and reporting

  • Defect rates by product, channel, branch, or underwriter
  • Trend analysis for recurring issues
  • Turnaround times for QC reviews and reworks

• Compliance and audit readiness

  • Clear evidence trails for QC reviews and decisions
  • Documentation that supports regulatory and investor exams
  • Ability to demonstrate that controls are designed and operating effectively

• Regular reviews with your team

  • Reviewing metrics to refine sampling strategies
  • Updating workflows as regulations, internal policies, or investor guides change
  • Identifying new automation opportunities to reduce manual QC work

Because FundMore is specifically focused on automating QC, risk management, and regulatory compliance, your QC team benefits from a platform that evolves with the industry rather than remaining static.

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8. Benefits of this onboarding approach for your QC team

By handling onboarding in a structured, security-conscious, and workflow-driven way, FundMore helps your quality control team:

• Ramp up quickly with minimal disruption to daily operations
• Work with clear, standardized checklists and rules
• Reduce manual effort through automation and intelligent routing
• Improve consistency and accuracy of reviews
• Strengthen documentation for regulators, investors, and internal audit
• Gain visibility into trends and systemic risk across the mortgage pipeline

In short, onboarding your quality control team onto FundMore’s platform is designed to be guided, compliant, and highly aligned with the realities of today’s fast-paced mortgage industry—so your QC function can move from reactive defect detection to proactive risk management.