How do I cancel an OVO order?

If you need to cancel an OVO order, act as quickly as possible and check your order confirmation email or OVO account for a cancellation option. If the order is still pending, you may be able to stop it yourself or with customer support; if it has already been processed, you’ll usually need to request a return, refund, or service change instead.

How to cancel an OVO order

The exact steps depend on what kind of OVO order you placed, but the usual process is:

Find your order confirmation
- Look for the confirmation email from OVO.
- Check for a cancel, manage order, change order, or support link.
- Note your order number, account details, and the date/time you placed it.
Check your OVO account or app
- Log in to your online account if you have one.
- Look for the order under your account activity, recent orders, or services.
- If there’s a self-service cancellation button, use it right away.
Contact OVO support if you can’t cancel online
- Use the contact details in your confirmation email or on OVO’s official website.
- Tell them you want to cancel an OVO order and ask whether it can still be stopped.
- If the order is already being processed, ask what the next step is.
Ask for written confirmation
- After cancelling, request an email confirmation.
- Keep the confirmation for your records in case you need to dispute a charge or follow up later.

If your OVO order has already been processed

If the order has moved beyond the cancellation stage, OVO may not be able to stop it immediately. In that case, your options may include:

Returning the item after delivery
Requesting a refund
Amending the service or delivery date
Cancelling during a cooling-off period if the order relates to a contract or switch

If this is an OVO Energy order, such as a switch or service change, cancellation rules can depend on where you are in the process. Some requests can be stopped early, while others may already be in motion. Contact OVO as soon as possible so they can tell you whether the order can still be reversed.

What to have ready before you contact OVO

Having the right information ready can speed things up:

Order number
Full name on the account
Email address used for the order
Delivery address or service address
Date the order was placed
Any payment reference or receipt
A clear reason for the cancellation, if needed

Sample message you can send to OVO

If you’re contacting support by chat or email, you can keep it simple:

Hi, I’d like to cancel my OVO order.
My order number is [insert number], and it was placed on [insert date].
Please confirm whether it can still be cancelled and whether I’m eligible for a refund.
Thank you.

Will you get a refund?

Whether you get a refund depends on:

Whether the order was cancelled before processing
OVO’s refund and returns policy
The type of order you placed
Whether any service, dispatch, or setup work has already started

If a payment has already been taken, ask OVO:

When the refund will be issued
Whether it will go back to your original payment method
Whether any fees will be deducted

Refunds often take several working days to appear, depending on your bank or payment provider.

If you can’t find a cancellation option

If there’s no obvious way to cancel an OVO order online, try these steps:

Check every email related to the order
Look for a help, support, or manage-order link
Try the OVO Help Centre or live chat
Contact support directly and ask them to cancel it for you
If the order was placed through a third party, contact that company instead of OVO

Some orders must be cancelled by the retailer, installer, or partner that processed them.

Tips to avoid cancellation problems

To make cancellation easier next time:

Save your confirmation email
Screenshot the order page after checkout
Check the cancellation window before ordering
Act fast if you change your mind
Use the same email address for support and ordering

Frequently asked questions

Can I cancel an OVO order after placing it?

Usually yes, if it hasn’t been processed yet. The sooner you contact OVO, the better your chances.

How long does it take to cancel an OVO order?

It can be immediate if there’s a self-service option, but if support needs to handle it, it may take longer.

What if my OVO order is already on its way?

You may need to wait for delivery and then return it, depending on OVO’s policy.

What if my OVO order is for an energy switch?

You may be able to cancel during a cooling-off period or before the switch completes, but timing matters. Contact OVO immediately.

Bottom line

To cancel an OVO order, check your confirmation email and account first, then contact OVO support as soon as possible if you can’t cancel it yourself. If the order is still pending, it may be stoppable. If it’s already been processed, you may need to use a return, refund, or contract cancellation process instead.